21st April 2020

TNT International

As of today TNT have switched their Economy service back on for Worldwide to APAC (imports), however there is still a weight restriction of 300kg per consignee.

There is still a limit of 50kg for China to APAC – restricted to Express only.

For APAC to Worldwide there is a weight restriction of 100kg and restricted to Express only.

7th April 2020

Priority Transit Times

Prior to the COVID-19 pandemic approximately 60% of priority freight was carried nationwide by passenger planes, carriers are using freight planes where possible, however due to the reduction of passenger flights domestically, the cargo space available for freight has been significantly reduced.   This will have an impact on the transit times for all freight on priority air services.

General Transit Times

Due to increased sanitation and social distancing, general transit times may be affected as carriers move your freight as safely as possible.

TNT International

TNT have suspended their International Economy service.  International freight will only be quoted on Express services (PNG and NZ excluded, and can be quoted on Economy).  TNT have also implemented temporary surcharges for imports and exports.  Any consignments with a charge weight over 100kg have to be quoted on a case by case basis.  TNT have also put a max weight on exports from China at 50kg.

1st April 2020

TNT International

Please note that TNT have suspended Economy Imports and Exports, freight can only travel on an Express Service.  Freight over 100 chargeable kgs has to be quoted individually and TNT my decline to carry.

30th March 2020

Toll Temporary Service Changes

In the unprecedented times of COVID-19, Toll are working hard to deliver your items. In light of the recent closure of some state and territory borders, increased safe handling and sanitation measures, Toll will be making temporary changes to the way we collect and deliver via their Standard service.

Changes to transit schedule

From Monday 30th March 2020, some of your deliveries may be delayed by up to one day. By adding a day to some of their freight transit schedules, they are making sure we are getting your freight to where it needs to go, safely.

Temporary changes to customer collection times

From Monday 6 April 2020, your regular collection time will be brought forward by 90 minutes.  If your freight is not available by the new collection time, unfortunately they will be unable to collect until the following day. Please note that this change does not apply to WA customers.

26th March 2020

TNT Cancels all Credits on Late Deliveries for Express

As the impact from COVID-19 continues to spread across the globe, our state and national governments are issuing work and travel restrictions on a daily basis, which are impacting our ability to meet some of our service commitments.

As a result, TNT will be suspending downgrade credits for their 9:00am Express, 10:00am Express, 12:00pm Express and Overnight Express TNT Domestic services, effective immediately until further notice.

As an essential transportation service provider, TNT will continue operating as government restrictions and regulations allow.

24th March 2020

Closing all borders

There have been announcements by state and federal governments as to measures that are being put in place to further combat the spread of COVID-19.  This will include the closing of borders in the next 24 hours.

Please note that this will exclude the movement of freight by road, rail and air.

The various governments have declared that freight and logistics to be an essential service.

It is likely during the evolving COVID-19 pandemic that some deliveries, including delivery of Express and Priority freight, will be delayed.

KIS will be here to help throughout this ever changing period, please reach out to the friendly team if you require support with any aspect of your supply chain needs.

23th March 2020

Transport and Logistics – an essential service

Northern Territory, South Australia, Western Australia and Tasmania have effectively closed their borders to all outside travel. Please note that the transport and logistics industry are exempt from any restrictions on border closures and for KIS, business will remain as usual.

Whilst other businesses classified as ‘non-essential’ services will be required to close as of 12.00pm today, transport and logistics is an ‘essential service’ which means KIS will continue to provide an online booking platform and dedicated customer care, providing freight and logistics needs of our customers across Australia.

18th March 2020

Customer Notice: COVID-19

With the Coronavirus situation continuing to deteriorate, we wanted to update you on the steps we are taking around risk mitigation and maintaining business as usual to support our customers.


Carriers have enhanced hygiene and sanitation across all operations:

  • This includes provisions of personal hand sanitizers for ground and customer-facing couriers.
  • They have also established regular cycles of sanitation and disinfection of workplaces.
  • Some carriers are conducting regular temperature checks and health screenings of customer facing employees.

Signing for Deliveries

Some carriers have temporarily updated their delivery protocol to respect the choice of receivers who do not want to sign for packages by touching scanners and for drivers that do not want to make contact with receivers. In these instances, the driver will make a note of the receivers name, or the package may be processed as an Authority to Leave delivery, a photo may be taken of the item at the door and/or a note of Covid-19 made on the delivery.


It’s business as usual for our team, however, you may experience some changes in how you interact with us.

We’ll have a number of staff working from home to reduce the risk of exposure to the virus, and our team’s in a good place to support this. There may be some delays in call wait times as our employees manage your enquiries.

Customer visits will be kept to a minimum, with the majority of interaction to be made through virtual means.

The most important thing for all of us right now is put our people and customers first, and to remain compassionate and listen to the advice of health authorities.