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Highgrove Bathrooms Onboarding
Step
1
of
2
- Sales Rep to Fill In
50%
KIS Representative
*
First
Last
KIS Representative Email
*
Entity
*
KIS Transport
KIS Corporate
Store
*
Adelaide (st Agnes)
Ballarat
Bendigo
Bentleigh
Braybrook
Brookvale
Bundall
Cabramatta
Cairns
Campbelltown
Canberra
Cannington W.A
Capalaba
Clayton (Warehouse)
Coffs Harbour
Dandenong (store)
East Brisbane
Fawkner
Fortitude Valley
Geelong
Heatherbrae
Hervey Bay
Hobart
Hoppers Crossing
Ipswich
Kawana
Labrador
Lawnton
Mandurah
Mildura
Mile End
Molendinar Warehouse
Newcastle
Noosa
Nunawading
Osborne Park
Penrith
Preston
Rosebud
Sale
Seaford
Shepparton
Summer Hill
Taren Point
Toowoomba
Townsville
Underwood
Warragul
West Gosford
Wodonga
Wollongong
Name of Attendees
*
Name
Position
HGB Business Owner and Store Staff Training
iCONSIGNIT Freight and Logistic Platform
Overview
*
Integration between HGB Web store and iCONSIGNIT
Profile
*
Update your personal details, frequent addresses and shipping items
Quotes
*
Obtain an accurate price from suburb to suburb for your consignment
Walk-in customers
Website orders
Consignments
*
Check consumer has made the correct selection with regards to Business or Residential; additional fees may be applicable (Difference between B2B and B2C - fees and surcharges)
Manual Booking Charge ($15)
How to identify a web order vs adhoc in the consignment screen (eg HGB logo on web orders)
How to create an adhoc consignment
How to edit a consignment eg to consolidate cartons
Delete a consignment if HB Store decides to provide the delivery service
Additional Freight Insurance (over and above HB Mirrors / Glass Compulsory 10% Website Order Fee charged on the HB website for web orders requiring a Delivery / Freight Service)
How to manifest and book consignments
Enquiries/Customer Care
*
Tracking orders/consignments
Lodging tickets to have your issues resolved in a timely manner
How to rebook freight if a collection is missed
How to delete consignments (when/why to delete eg customers choose to collect, HGB may choose to deliver themselves or HGB might outsource freight to another carrier of their choice)
Escalation and communication points
Updates
*
You will be notified through our portal of each and every update we implement
KIS Resources - Online Training Page
iCONSIGNIT Freight and Logistic Platform
*
Add/Remove Users
One user per login (can request additional through the 'information' icon)
Collection Times
Carrier Cut Off Times
ESN (already set up for all stores, please explain what an ESN is)
Important Information pdf
Packaging and CoR Guide
Training Manual
Return consignment (must be done by account holder)
Printing label/connote where required
Confirming a booking (green tick, when hover over 'Manifested and booked')
Accounts and Invoicing
I have been given an explanation on the below:
*
Invoice Terms (7 Days)
Credit Limit and Stop Trade (Period 3)
Process for Credit Requests
Additional Fees that may be applicable
Manual Handling Fee
Residential Fee
Check Weighed and Cubed
Hand Unload Fee
Demurrage Fee
Services
I have been given an explanation on the below services:
*
Local
Sameday
State-wide
Interstate
Tailgate
PO Box
Mine site
ATL (do not use this)
Time Slot Deliveries
General v Express Services
Closing Times
2 hour pick up window
Contacts
I have been supplied the below contacts:
*
Customer Care Number - 1300 929 669
Customer Care Email - info@kiscorporate.com.au
Accounts Email - accounts@kiscorporate.com.au
LiveChat
Ticket System
KIS Account Manager - refer to Schedule One
Add emails to KIS Mailing List (important info is sent through this channel)
Additional Comments
Confirmation
*
I confirm I understand the above detailed processes/explanations
Home
Solutions
Software
3rd Party Suppliers
Customer Care
Freight Health Check
About Us
Get Started
Credit Application
Request a Quote
International Quote
Full Load Quote
Domestic Quote
Sameday Quote
Customer Login
Track & Trace
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