Credit Request Form | KIS Corporate

Your Details

Business Name*

Name*

First Last

Email*

Preferred Contact Number*

Credit Request Details

You must fill in ONE credit request for each consignment. Any credit requests containing more than one consignment will be automatically rejected

Carrier*

If 'Other' please specify*

Reason for credit request*

Consignment Never Sent
Incorrect Check Weight and Cube
Overcharged
Damages
Lost in Transit
Delayed
Charged to the Wrong Account

'Charge Weight' is calculated by using the greatest of the 'Dead Weight' and 'Volumetric Weight' - to learn more click here.

Does your KIS invoice state that you have been charged a Manual Handling Fee that was not originally quoted?*

Yes
No

If 'Yes', please upload a photo of the contents of the carton, and a photo of how the carton was dispatched.*

Accepted file types: jpg, gif, png, pdf, Max. file size: 80 MB.

Consent*

I understand that if Couriers Please deem the credit request invalid a fee of $24 plus GST will be payable*

Claims against TGE for Damages will not be recognised or credited. TGEs Terms and Conditions indemnify them against any liability for loss, damage, delay or misdelivery.

Claims against TGE for Lost in Transit will not be recognised or credited. TGE Terms and Conditions indemnify them against any liability for loss, damage, delay or misdelivery.

Claims against TGE for Damages will not be recognised or credited. TGEs Terms and Conditions indemnify them against any liability for loss, damage, delay or misdelivery.

Claims against TGE for Delayed consignments will not be recognised or credited. TGE Terms and Conditions indemnify them against any liability for loss, damage, delay or misdelivery.

Claims against TGE for Damages will not be recognised or credited. TGE Terms and Conditions indemnify them against any liability for loss, damage, delay or misdelivery.

Claims against TGE for Lost in Transit will not be recognised or credited. TGE Terms and Conditions indemnify them against any liability for loss, damage, delay or misdelivery.

Claims against TGE for Delayed consignments will not be recognised or credited. TGE Terms and Conditions indemnify them against any liability for loss, damage, delay or misdelivery.

Claims against Northline for Delayed consignments will not be recognised or credited. Northline’s Terms and Conditions indemnify them against any liability for damage or delay.

Hidden

Type of Credit Request OLD FIELD

Old field, we now use Reason for credit request

Connote Number*

Account Number*

Please enter a number from 0 to 9999.

As shown on your invoice

Invoice Number*

Please ensure you enter the connote and invoice number correctly.

Did you purchase insurance for this consignment?*

No
Yes

Please contact insurer for all claims relating to this consignment.

If you purchased insurance on the iCONSIGNIT portal when creating this consignment, please refer to your policy email, or click here for further information.

Consent*

I understand that I can only request a credit on the value of the freight, as no insurance was purchased for the goods*

Hidden

Please enter the value ($) of the credit you are requesting (inc GST) OLD FIELD

Old field, using number currency field now 17/09/2019

Please enter the value ($) of the credit you are requesting (inc GST)*

Are the damaged goods brand new?*

Yes
No

Have the goods been returned to Northline for salvage?*

Yes
No

Is there any salvage $'s on the damaged freight?*

Yes
No

If Yes, how much?*

Location where the damaged freight is currently at*

Upload a copy of the original tax invoice sent with the freight (from seller to buyer)*

Max. file size: 80 MB.

Describe in detail the item(s) and damage sustained*

Requests for credits under $3.00 may be rejected

(including GST)

Attach supporting evidence

Drop files here or

Max. file size: 80 MB.

Please supply photographic proof with a tape measure/ruler of the actual weights and dimensions, including packaging*

Drop files here or

Max. file size: 80 MB.

Please supply photographic proof of the damage*

Drop files here or

Max. file size: 80 MB.

You MUST supply 2 photos. One photo of the packaging, and one of the damaged item. Carriers will not accept a claim for damages without both photos.

Additional Information*

Credit Request Terms and Conditions

A credit request where the goods have been damaged requires a formal request in writing within 24 hours of the goods being received. Photos of the damage must be sent with the request. If there is a signed POD presented for this freight, with no reference to damages, then we cannot accept a credit request as the receiver has acknowledged they have received shipment in full and good order. Credit request for damages are only up to the value of the freight, and any material damages must be recovered through your marine insurer. All fragile items must have a fragile sticker on them.

All other credit request types must be provided in writing within 14 days from the date of invoice issuance, unless otherwise specified.

If your request has been received beyond the above detailed time frames, we will do all we can to secure a positive result for you from the relevant carrier, however this is unlikely as they are now far stricter on requests received outside their standard terms and conditions.

Please allow up to 15 business days for a response.

Consent*

I understand the Credit Request Terms and Conditions*

Consent*

I understand that any credit requests containing more than ONE consignment will be automatically rejected*

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Credit Request

Your Details

Credit Request Details

Claims against TGE for Damages will not be recognised or credited. TGEs Terms and Conditions indemnify them against any liability for loss, damage, delay or misdelivery.

Claims against TGE for Lost in Transit will not be recognised or credited. TGE Terms and Conditions indemnify them against any liability for loss, damage, delay or misdelivery.

Claims against TGE for Lost in Transit will not be recognised or credited. TGE Terms and Conditions indemnify them against any liability for loss, damage, delay or misdelivery.

Claims against TGE for Damages will not be recognised or credited. TGEs Terms and Conditions indemnify them against any liability for loss, damage, delay or misdelivery.

Claims against TGE for Delayed consignments will not be recognised or credited. TGE Terms and Conditions indemnify them against any liability for loss, damage, delay or misdelivery.

Claims against TGE for Delayed consignments will not be recognised or credited. TGE Terms and Conditions indemnify them against any liability for loss, damage, delay or misdelivery.

Claims against TGE for Damages will not be recognised or credited. TGE Terms and Conditions indemnify them against any liability for loss, damage, delay or misdelivery.

Claims against TGE for Lost in Transit will not be recognised or credited. TGE Terms and Conditions indemnify them against any liability for loss, damage, delay or misdelivery.

Claims against TGE for Delayed consignments will not be recognised or credited. TGE Terms and Conditions indemnify them against any liability for loss, damage, delay or misdelivery.

Claims against Northline for Delayed consignments will not be recognised or credited. Northline’s Terms and Conditions indemnify them against any liability for damage or delay.

Please contact insurer for all claims relating to this consignment.

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