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Credit Request
Your Details
Business Name
*
Name
*
First
Last
Email
*
Preferred Contact Number
*
Credit Request Details
You must fill in
ONE
credit request for each consignment. Any credit requests containing more than one consignment will be automatically rejected
Carrier
*
Please select a carrier
Allied Express
Aramex
Australia Post
Blacks
Couriers Please
Direct Couriers
Fedex
Flex Contract Logistics
Followmont
Hi-Trans
GMK
Kuehne and Nagel
Northline
NTI (insurance MST#)
Sadleirs
Searic
Shaws
Specalised Freight
Startrack
TNT
TGE Express
TGE IPEC
TGE Priority
Vision
Xpress Freight
Other
If 'Other' please specify
*
Reason for credit request
*
Consignment Never Sent
Incorrect Check Weight and Cube
Overcharged
Damages
Lost in Transit
Delayed
Charged to the Wrong Account
'Charge Weight' is calculated by using the greatest of the 'Dead Weight' and 'Volumetric Weight' - to learn more
click here
.
Does your KIS invoice state that you have been charged a Manual Handling Fee that was not originally quoted?
*
Yes
No
If 'Yes', please upload a photo of the contents of the carton, and a photo of how the carton was dispatched.
*
Max. file size: 80 MB.
Consent
*
I understand that if Couriers Please deem the credit request invalid a fee of $24 plus GST will be payable
*
Claims against TGE for Damages will not be recognised or credited. TGEs Terms and Conditions indemnify them against any liability for loss, damage, delay or misdelivery.
Claims against TGE for Lost in Transit will not be recognised or credited. TGE Terms and Conditions indemnify them against any liability for loss, damage, delay or misdelivery.
Claims against TGE for Lost in Transit will not be recognised or credited. TGE Terms and Conditions indemnify them against any liability for loss, damage, delay or misdelivery.
Claims against TGE for Damages will not be recognised or credited. TGEs Terms and Conditions indemnify them against any liability for loss, damage, delay or misdelivery.
Claims against TGE for Delayed consignments will not be recognised or credited. TGE Terms and Conditions indemnify them against any liability for loss, damage, delay or misdelivery.
Claims against TGE for Delayed consignments will not be recognised or credited. TGE Terms and Conditions indemnify them against any liability for loss, damage, delay or misdelivery.
Claims against TGE for Damages will not be recognised or credited. TGE Terms and Conditions indemnify them against any liability for loss, damage, delay or misdelivery.
Claims against TGE for Lost in Transit will not be recognised or credited. TGE Terms and Conditions indemnify them against any liability for loss, damage, delay or misdelivery.
Claims against TGE for Delayed consignments will not be recognised or credited. TGE Terms and Conditions indemnify them against any liability for loss, damage, delay or misdelivery.
Claims against Northline for Delayed consignments will not be recognised or credited. Northline’s Terms and Conditions indemnify them against any liability for damage or delay.
Hidden
Type of Credit Request OLD FIELD
Consignment Never Sent
Incorrect Check Weight and Cube
Overcharged
Damages
Lost in Transit
Delayed
Charged to the Wrong Account
Old field, we now use Reason for credit request
Connote Number
*
Account Number
*
Please enter a number from
0
to
9999
.
As shown on your invoice
Invoice Number
*
Please ensure you enter the connote and invoice number correctly.
Did you purchase insurance for this consignment?
*
No
Yes
Please contact insurer for all claims relating to this consignment.
If you purchased insurance on the iCONSIGNIT portal when creating this consignment, please refer to your policy email, or
click here
for further information.
Consent
*
I understand that I can only request a credit on the value of the freight, as no insurance was purchased for the goods
*
Hidden
Please enter the value ($) of the credit you are requesting (inc GST) OLD FIELD
Old field, using number currency field now 17/09/2019
Please enter the value ($) of the credit you are requesting (inc GST)
*
Are the damaged goods brand new?
*
Yes
No
Have the goods been returned to Northline for salvage?
*
Yes
No
Is there any salvage $'s on the damaged freight?
*
Yes
No
If Yes, how much?
*
Location where the damaged freight is currently at
*
Upload a copy of the original tax invoice sent with the freight (from seller to buyer)
*
Max. file size: 80 MB.
Describe in detail the item(s) and damage sustained
*
Requests for credits under $3.00 may be rejected
(including GST)
Attach supporting evidence
Drop files here or
Select files
Max. file size: 80 MB.
Please supply photographic proof with a tape measure/ruler of the actual weights and dimensions, including packaging
*
Drop files here or
Select files
Max. file size: 80 MB.
Please supply photographic proof of the damage
*
Drop files here or
Select files
Max. file size: 80 MB.
You
MUST
supply 2 photos. One photo of the packaging, and one of the damaged item. Carriers will not accept a claim for damages without both photos.
Additional Information
*
Credit Request Terms and Conditions
A credit request where the goods have been damaged requires a formal request in writing within
24 hours
of the goods being received. Photos of the damage must be sent with the request. If there is a signed POD presented for this freight, with no reference to damages, then we cannot accept a credit request as the receiver has acknowledged they have received shipment in full and good order. Credit request for damages are only up to the value of the freight, and any material damages must be recovered through your marine insurer. All fragile items must have a fragile sticker on them.
All other credit request types must be provided in writing within
14 days
from the date of invoice issuance, unless otherwise specified.
If your request has been received beyond the above detailed time frames, we will do all we can to secure a positive result for you from the relevant carrier, however this is unlikely as they are now far stricter on requests received outside their standard terms and conditions.
Please allow up to 15 business days for a response.
Consent
*
I understand the Credit Request Terms and Conditions
*
Consent
*
I understand that any credit requests containing more than ONE consignment will be automatically rejected
*
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