Double check that you have ‘booked and manifested’ your freight, if this has been completed, open an enquiry with customer care to inform them that the freight has been missed.  Our Customer Care team will rebook and monitor the consignment.

Carriers deliver within business hours, 9am-5pm. As a rule of thumb deliveries are generally completed in the morning, collections are completed in the afternoon.  If the receiver is not going to be home to sign for the consignment, they can print and fill in the ‘ATL‘ form and leave at the front door for the driver.

KIS is not a common carrier and does not insure goods.  Insurance is available on each consignment sent through our platform, however we recommend the sender organises their own marine transit insurance to cover for any losses or damages.

Tailgate delivery means that the driver will bring the item(s) to the back of the truck and lower the item(s) to the ground.  Please note that carriers have restrictions to the size of an item that can be tailgated, generally anything over 220cm and 500kg will not be suitable for a tailgate delivery.

Simply head to our Depot Location page and find the depot closest to your receiver, and use the address as the receivers address.  Use the following format for the ‘Business Name’ – ‘ABC Plastics C/o TNT Depot’.  Make sure you use the end receivers ‘Contact Name’ and ‘Number’ on the consignment.  Make sure you select the same carrier as you are delivering the freight to, eg if you are sending to a TNT Depot, you can only use TNT as the carrier of the freight.

Residential Definition:

The fact that a business is being operated from a location does not qualify it as a commercial address. Any business being operated from a home, apartment, or other dwelling where people live on the premises is considered to be a residential address.

Business Definition:

Commercial addresses are those defined by our freight carrier as commercial sites. Typically these addresses are zoned as commercial real estate. Most commercial sites have truck-trailer access and a loading dock.

Select the ‘PO Box’ tick box when entering your quote/consignment details, the carriers available for PO Box deliveries will be shown in the quote.  Please note, only Australia Post and Startrack deliver to PO Boxes.

Simply, the physical weight of a consignment.

Carriers have to find a happy medium between the size of an item and the weight of an item, this is called the Cubic Conversion Factor.  For instance you may send a box that is 100 x  100 x 100cm that weighs 5kg, although your box only weighs 5kg, it takes up a large amount of space in the truck, therefore you have to be charged accordingly.  You may also send a package that is 15 x 15 x 15cm but weighs 100kg, although your item only takes up a small amount of the truck, it is heavy therefore this needs to be taken into account.

It is important to note that dead weight, cubic weight and charge weight are always rounded up to the next whole kg.

Cubic Weight (Volumetric Weight)

This is based on the volume of the freight, using the below equation:

L(m) x W(m) x H(m) x ‘Cubic Conversion Factor’

eg.  A box with dimensions 40cm x 50cm x 60cm travelling on a service with a 250 cubic will have a cubic weight of 30kg:

0.4 x 0.5 x 0.6 x 250 = 30kg

This is the greater of the dead weight and cubic weight.

eg.  Box 1. 40cm x 50cm x 60cm, weighing 10kg, travelling on a 250 cubic service – charge weight is 30kg (based on volume)

Box 2. 40cm x 50cm x 60cm, weighing 40kg, travelling on a 250 cubic service – charge weight is 40kg (based on dead weight).